Waste Management is dedicated to meeting all of our customers' needs efficiently and promptly. If your collection has been missed, we want to know about it!

We ask customers to keep containers unblocked (parked cars, overflow material, locked gates, etc.) so that we can empty and replace them in a timely fashion. Unfortunately, we are sometimes unable to empty containers because they are blocked and our driver can't access them. Waste Management makes every effort to contact customers to let them know when a container is blocked.

If a driver finds a container blocked, he will call Dispatch.

Dispatch will contact the customer while the driver waits up to 4 minutes for access before moving on with the route.

If Dispatch reaches the customer, they will ask the customer to clear access and arrange for later collection if necessary.

If Dispatch is unable to contact the customer, they will leave a message explaining the circumstances, and ask the customer to call Customer Service to schedule another collection. Extra service charges may apply.

If your container(s) were accessible on your collection day and were not emptied, Waste Management is very sorry for the inconvenience. Call 877-466-4668 (M-F 7 am - 7 pm, Sat 9 am - 1 pm). We will empty missed containers as soon as possible after they have been reported.

If notified by Noon, Monday through Friday, we will usually be able to collect missed containers on the same day. Otherwise, collection shall occur on the next business day.

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